We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
What makes The Mop Master different from other cleaning services?
We combine Australian-standard cleaning techniques with 10+ years of expertise, using hospital-grade disinfection, eco-friendly products, and tailored plans. Every service includes quality checks and a 30-day satisfaction guarantee.
Do you bring your own supplies and equipment?
Yes! We arrive fully equipped with industrial-grade tools, HEPA-filter vacuums, and green-certified chemicals. Just let us know if you prefer specific products.
How do you ensure consistent quality?
All teams undergo 120+ hours of training, follow checklists with photo documentation, and are supervised by certified quality controllers. We also share post-service reports.
Are your cleaning products safe for children/pets?
Absolutely. We use NSF-certified, non-toxic solutions free from harsh fumes or residues. Safety data sheets available upon request.
What’s included in your commercial deep cleaning?
Degreasing kitchens, disinfecting high-touch surfaces, carpet extraction, window cleaning, HVAC vent sanitization, and waste removal. We customize based on your needs.
How flexible are your scheduling options?
Very. From one-time deep cleans to 24/7 emergency service, we work around your operations—even overnight or weekends.
How do you handle keys/access to our property?
We use secure digital key management or assign a dedicated account manager for seamless access. All staff are background-checked.
Can you train our in-house cleaning staff?
Yes! Our Australian-method training programs cover advanced techniques, efficiency hacks, and compliance standards.
What if I’m not satisfied with the service?
We’ll re-clean any area free of charge within 30 days—no questions asked.